Privacy Policy

Taxera Tax & Accounting Consultancy is committed to protecting the privacy of its clients and of everyone using its app and website. This policy explains what data we collect, how we use and protect it, and the rights you have over it.

1. Data we collect

• Account data: name, phone number, email address, company or business name.
• Official documents: commercial registration, tax card, and any documents you upload so we can deliver the service you requested.
• Financial and tax data: invoices, contracts, returns and the records required to perform the contracted service.
• Technical usage data: device type, operating system, push notification token and sign-in logs, for operations and security.

2. How we use your data

• Delivering and following up on the accounting and tax services you request.
• Creating and managing your account and contacting you about your tasks, requests and invoices.
• Sending notifications about deadlines, dues and service status.
• Meeting legal and regulatory obligations before the Egyptian Tax Authority and other competent bodies.
• Improving service quality and developing the app.

3. Sharing your data

We never sell or rent your data. It may be shared, strictly on a need-to-know basis, with:

• Government and regulatory bodies where legally required or as part of the contracted service.
• Technical service providers that help us operate (hosting, notifications, email) under confidentiality agreements.
• Authorised staff inside the firm, only as far as their duties require.

4. Data security

We apply appropriate technical and organisational safeguards, including encrypted connections, role-based access control, storage of documents on private (non-public) storage, and regular backups.

5. Retention

We keep your data and documents for the duration of our engagement and afterwards for the period required by the accounting and tax laws of the Arab Republic of Egypt, after which they are deleted or anonymised.

6. Your rights

• Access your data and request a copy of it.
• Request correction of inaccurate data.
• Request deletion of your account and data, within the limits of our legal obligations.
• Opt out of notifications or marketing messages at any time.

7. Cookies

Our website uses cookies that are necessary to run sessions and remember your preferences. You can control them from your browser settings.

8. Children's privacy

Our services are intended for companies and business owners. We do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time; updates take effect from the date they are published in the app and on the website.

10. Contact us

For any privacy question, or to exercise your rights, contact us at info@taxera-eg.com, call 01055333453, or visit us at Edmond Fremont St., Al-Marwa Tower, Smouha, Alexandria, Egypt.